Why Britain’s returns culture is out of control
Lynne, 65, places a clothing order on the Marks & Spencer website around every 12 weeks. She buys, on average, four items and returns two. Kate, 40, might order one style from Net-A-Porter, in two sizes, returning the one that doesn’t fit. Aimee, 33, orders 10 options from ASOS and keeps two. Georgina, 26, places an order with Shein every month, re...
2024-06-25T13:07:35Z